You get the idea, there are so many Hershey products it's a little overwhelming but definitely fun to look around. Do you want Hershey related Lego's, they have those too (bought a Hershey Factory for my nephew). Are you looking for chocolate, they have it. Hershey World is full of everything Hershey. It’s a cant miss if you’re in Hershey and you will leave with a new appreciation for the world’s largest chocolate maker. Don’t forget to find something in the hugest gift shop I’ve probably ever seen and get a delicious milk shake. It cost like 160.00 for my family of 4 to do everything but it was fun and worth it. It ends with a super cool personalized tin box and wrapper. ![]() Choose your type of chocolate, what fillings or add ins you want, if you want sprinkles or not, and then watch it go through the process. The “make your own candy bar” attraction is cool because you see how a bar is made from beginning to end. You see the huge current factory, the original factory, High Point (Hershey’s mansion), the Reese’s factory, the Hershey school, just to name a few. ![]() The trolly ride around Hershey is educational and interesting. Then the 4D experience is cool because they get the kids involved and end up making the movie part super personalized with involvement from the kids as they “help” solve the mystery. We started with the Hershey academy where they teach how to properly taste and appreciate the different types of chocolate. You can get a basic tour of the “factory” for free which ends with a free mini Hershey bar. Comes with free parking and all 4 attractions. Instead, buy a Hershey bar, a dark chocolate bar, a white chocolate and gold bar and enjoy more product for a fraction of the cost. I would not advise going unless you have young children. The new chocolate tasting experience is dumbed down and is now a fun experience for elementary aged children but adults will leave surprised if they expected to learn something complex about chocolate. Almost all of the tour is video representation of the process they are trying to show you (breaking the cacao,pressing the crumb, etc.) The sound is not synchronized well, so they often talk over each other or a little too early/late for what you are seeing. The free ride now has two voices talking to you at most times, a "tour guide" on a screen in your car, and video characters that pop up along the ride. You can almost always find something interesting that you don't normally see in stores. The store is still pretty good, prices are not discounted but not terribly overpriced. We would go to chocolate world mainly to shop for some of the harder to find products, take the free ride, and occasionally do some of the overpriced experiences with out of town friends. We are a local family that used to have season passes. Better printed instructions, better signage, and an option for non-tech seniors to get help purchasing tickets upon arrival at the parking lot gate is needed. The number of people and length of line was overwhelming. Had we stayed and continued to the door perhaps everything would have worked out. Disappointed, we returned to our car and left. The closer we got, we could see that the waiting line was miles long! Without a reservation, no sign to point us toward a ticket line, and being unable to stand in long lines, we decided that a 20-minute trolley tour was not worth the hassle it appeared we would have to face. We followed a stream of people walking toward the building. ![]() I gave up and decided we would present ourselves at the door and make them deal with us. Their second mistake is in assuming that even those seniors with a cell phone will know how to use it to scan a code. Their first mistake is in assuming that seniors will have a cell phone. It said that we needed to make a timed entry reservation by scanning a QR code before we approached the building. As my 80 year-old husband drove around looking for an available parking space (we saw no sign for handicapped parking), I read the card. We followed a solid line of traffic to a gate where we were handed a post card and pointed toward the Chocolate World lot. Looking forward to the trolley tour my husband and I arrived and were surprised to see two massive parking lots filled with cars. This review is about Chocolate World’s customer service and admission process.
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